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What should I do if a reference cannot be provided?

If you require a reference on an Individual that has recently left their former employer it is possible their records may not have been updated on to the Refsure database yet. You will receive an instruction to return to the site and request the reference the following week.

If the Individual left their employer longer than two weeks and no records are located, the request will be returned to the Client to analyse.


Where no records of the Individual can be located it is possible they have not worked for them in the past, or the wrong information has been provided. Please contact the Individual directly for further information.